Privacy policy

Privacy Policy

At Omni Coffee Roasters FZE, we are committed to protecting your personal information and using it responsibly. Safeguarding your data and respecting your privacy is a core part of how we do business.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, online store, and related services.

1. Information We Collect and How We Use It

We collect personal information to operate, improve, and personalize our services. This may include:

  • Name
  • Billing and delivery address
  • Email address
  • Phone number
  • Payment and transaction details

We use this information to:

  • Process and deliver orders
  • Respond to inquiries and customer support requests
  • Communicate order updates and service-related messages
  • Inform you about products, services, or offers that may interest you
  • Improve our website, services, and customer experience

2. Additional Information You May Provide

You may voluntarily provide additional details such as demographic information, photos, content, or preferences when interacting with our site or services.

We may also collect certain verification-related information to help confirm your identity, for example if account access credentials are forgotten.

3. Account, Community & Website Usage Data

If you create an account or interact with our digital platforms:

  • We may collect information related to your purchases, interactions, and preferences
  • We may receive information from trusted partners that help us provide services (such as payment or delivery providers)
  • We automatically collect limited technical data related to how you use our website

Our website uses cookies and similar technologies to enhance functionality, analyze traffic, and improve user experience. Cookies do not give us access to your device or personal files.

4. Sharing of Information

Your information may be shared with:

  • Our affiliates and service providers
  • Payment processors, logistics partners, and technology providers
  • Third parties involved in fulfilling orders or delivering services

Information is shared only when necessary to provide our services or where legally required. We do not sell customer data.

You may occasionally receive offers involving third-party partners. You can opt out at any time by contacting us.

📧 info@omnicoffeeroasters.com

5. Disclosure by Legal Requirement or Business Transfer

We may disclose personal information if required by law, regulation, or legal process.

If Omni Coffee Roasters FZE or its assets are acquired, merged, or transferred, customer information may form part of the transferred assets, subject to applicable privacy laws.

6. Data Minimization

We collect and retain only the information reasonably required to:

  • Deliver products and services
  • Communicate with customers
  • Meet legal and operational requirements

7. Marketing Preferences & Opt-Out

You may choose to stop receiving marketing communications from us at any time.

  • Opt-out instructions are included in our emails
  • You may request removal from marketing lists by contacting us directly

📧 info@omnicoffeeroasters.com

If you receive communications from third-party partners, you must manage preferences directly with them.

8. Data Security

We use appropriate technical and organizational measures to protect your information, including:

  • Secure servers
  • Encryption and firewalls
  • SSL (Secure Socket Layer) technology

While no system is completely secure, we take reasonable steps to safeguard your data.

9. Confidentiality & Third-Party Offers

We maintain control over customer information and limit access internally.

From time to time, we may facilitate offers from trusted partners. These partners are not permitted to retain or use customer data unless you have expressly shown interest in their products or services.

10. Accuracy & Access to Your Information

We aim to keep personal information accurate and up to date.

You may request access to, correction of, or updates to your personal information by contacting us:

📧 info@omnicoffeeroasters.com

11. Children’s Privacy

Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors. Users under 18 may only use our services under the supervision of a parent or legal guardian.

12. Consent, Policy Updates & Governing Law

By using our website and services, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy, including potential transfer of data outside your country of residence.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the site constitutes acceptance of the updated policy.

Any privacy-related disputes are governed by:

  • This Privacy Policy
  • Our Terms of Service
  • The laws of the United Arab Emirates

Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:

Omni Coffee Roasters FZE
📧 info@omnicoffeeroasters.com
📱 +971 586 3774 56

 

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